Support

Email info@kousarglobal.com · we usually reply within one business day.

What is Skerly?

Skerly is an AI video and image generator for iPhone. You enter a prompt (and optionally a reference image), pick a model, and we route the request to top-tier AI providers — Google Veo 3, OpenAI Sora 2, Kling 2.5, Hailuo, Luma Ray 2, Pika, Wan, Seedance, FLUX, Imagen 4, Nano Banana Pro, Ideogram, Recraft, GPT Image, and more.

How do credits work?

Credits are how you pay for AI generations. Different models cost different amounts because we pay different prices to the underlying provider. Roughly:

ModelCost
Veo 3 (Google flagship video)100 credits / sec
Veo 3 Fast50 credits / sec
Sora 2 / Kling 2.5 / Pika 2.2 / Seedance Pro25 credits / sec
Luma Ray 2 / Wan 2.220 credits / sec
Hailuo 02 (cheapest video)13 credits / sec
Nano Banana Pro25 credits / image
FLUX 1.1 Pro Ultra15 credits / image
Imagen 4 / Ideogram 3.0 / Nano Banana12–13 credits / image
GPT Image / Recraft V310 credits / image
FLUX Schnell (drafts)3 credits / image
Upscale (Real-ESRGAN)2 credits / image
Background removal5 credits / image
Face swap10 credits / image
Voice synthesis3 credits / generation

What happens if generation fails?

Failed generations (provider error, content moderation rejection, etc.) are automatically refunded as credits to your account.

How long does a generation take?

Most videos finish in 30–90 seconds. Images are usually under 15 seconds. Veo 3 and Sora 2 can take 60–120 seconds because they render at the highest quality.

My prompt was rejected. Why?

Every prompt is checked by OpenAI's content moderation system before we forward it to any provider. Prompts containing sexual content involving minors, violence, hate, self-harm or similar policy violations are rejected — and any credits deducted are refunded. Please revise your prompt and try again.

How do I cancel my subscription?

Open Settings → [your name] → Subscriptions on your iPhone, tap Skerly Pro, then Cancel Subscription. Cancellation takes effect at the end of the current billing period.

How do I get a refund?

Apple, not Skerly, charges your payment method. File refund requests at reportaproblem.apple.com. For complaints about specific generations, contact us first at info@kousarglobal.com.

How do I report problematic AI-generated content?

If a generation produced harmful, illegal or otherwise inappropriate output that slipped past our moderation, please report it to abuse@kousarglobal.com with the date / time / prompt / brief description, and we will review within 24 hours. Repeated policy violations may result in account suspension.

What is Skerly Agent, and how is my data handled?

Skerly Agent turns a prompt, PDF, script, or brief — plus optional reference images and videos you confirm you own — into a multi-clip AI video. You can also keep an optional Brand Kit (brand details plus safe text descriptions of your references). Your raw files are never converted into search embeddings, and Brand Kit data is private to your account and never shared with other users. Matches are shown to you before generation and are never applied automatically. See the Privacy Policy for full details.

How do I control or delete my Brand Kit data?

Open Skerly Agent and edit or clear any Brand Kit field, then save — clearing a field removes the stored value. Deleting your account (below) permanently removes all Brand Kit details, notes, and embeddings.

How do I delete my account?

In the app: Settings → Delete Account. This permanently removes your profile, credits, projects, uploads, and generated results within 30 days.

Contact

Support questions: info@kousarglobal.com
Content reports: abuse@kousarglobal.com